BUSINESS AND PROCESS COORDINATOR FOR SUPPORT SERVICE

Online since: 06-12-2019

Location: La Hulpe

Position Type: Interim

Job Description

Job summary :

• Coordinate and evolve a new global process management framework that will ensure we strengthen our oversight of key global support processes.
• Manage and coordinate accuracy and timely revision of process documentation with process owners.
• Establish process controls to ensure compliance with audit and ISAE 3402.
• Seek global alignment on common processes with the regional support centres
• Drive continuous improvements on current support processes
• Coordinate the preparation, execution and follow up for an annual global business continuity exercise with customer participation. This includes:
• selecting and inviting customers to participate
• Follow up on customer registrations
• Prepare and provisioning of tracking tools (excel and others)
• hold regular core team coordination meetings
• Be onsite during the customer test, follow up on the exercise execution by customers, coordinating with onsite support and operations teams
• Follow up on test results
• Follow survey to customers
• compile a customer test result report.

Client Description

For our client; SWIFT, we are currently looking for a Customer Administrator for a 6-month contract.

Candidate Profile

Your profile :

• You have a good command of MS office (Outlook, Word, Excel, Powerpoint,..)
• You have already worked with SAP
• You are fluent in English
• Excellent communication and coordination skills
• Advance skills in manipulating data for feeding multiple applications.

Client Offer

Our client offers you a contract of at least 6 months in an international environnement.
Interested ? Send us your CV by email : office.braine@manpower.be (with "Customer Administrator" as a reference).